Your role involves ensuring that the company recovers the money owed to it. How do you manage this in your day-to-day job? Are there any interesting incidents that you can share?

My job is challenging and often I face difficult cases that need to be resolved within a short time.  I invest a lot of effort in them and there are countless calculations and reconciliations to be done.

I have to prove myself by increasing my abilities and developing skills that would assist in a peaceful resolution. I get a sense of pride when I receive appreciation from the Management and when I am told that I add value to the company. The fact that my efforts are noticed gives me the fuel to keep improving my performance day by day.

 I remember a case where one customer had not made our payment stating that he had not received the payment from his client. I went to the client directly and got the payment details. Our customer was shocked about how I got the details and he promptly paid us after that.

 What is the one recent accomplishment you are most proud of and why?

Recently the Management assigned a number of cases of long overdue payments to me, which we were unable to recover. The only option was to raise the matter with the Legal Department and proceed with legal action. But after discussing the matter with the Management, I took the responsibility of visiting each customer.

Eventually, I recovered the complete overdue payment, thereby avoiding the time and money legal proceedings would have cost us. The best part was that my actions ensured that good business relations with the customer were maintained and we are positive about a continued relationship with them.